FAQ

I’d like to create a custom designed piece of jewelry.  Where do I start?    

Contact us for an appointment and we’ll guide you through the process from start to finish. Our experts can help you design and create rings, necklaces, bracelets, earrings and pendants.

My designs for jewelry include delicate Micro-pave diamonds. Can you help manufacture my designs?                

Yes. We specialize in Micro-pave settings. We would be glad to help you manufacture your jewelry designs.

What materials do you use?      

We work with the finest white gold, yellow gold, rose gold, platinum and sterling silver.   We’ll help you match the perfect stone to each setting.

I’m starting my own jewelry line and I need help manufacturing my products. Can you help?      

Yes. Contact us to set up an appointment to discuss your business needs.

When will I receive my order?  

Custom orders may take a few days or weeks depending on the complexity of the design. Rush orders may be available upon request.

What is your return policy?      

Serza Jewelry is a service based manufacturing company specializing in custom orders.   Each piece of jewelry is crafted with care and attention for specific clients in mind.   Returns or exchanges will not be honored.